Terms and Conditions

The following outlines the sales conditions for products from the online store www.demiart.ro, registered with the Trade Registry under no. J26/731/1998 and CUI RO11113498, owned by SC DEMIART SRL, a legally established commercial company in accordance with Romanian laws, with the following details: SC DEMIART SRL J26/731/1998 CUI RO11113498 Tel: 0740 / 834195 or 0744 / 500754 E-mail: office@demiart.ro Using this site, or placing an order, implies your acceptance of these terms and conditions. To use the site under the best conditions, we recommend reading all terms and conditions carefully. We reserve the right to make changes to these provisions without prior notice. By having an account on our site and navigating www.demiart.ro, you agree and accept that, without prior notice, we can delete or add any information on the site or interrupt any activity on the site.

The products sold by www.demiart.ro, at the time of delivery, the invoice is sent electronically to the email address provided by the customer when placing an order, in accordance with the legislation in force. These will be delivered subject to stock availability, and for this reason we reserve the right not to fulfill orders if the desired products are no longer available in the offer presented by www.demiart.ro The images published on the site are for example purposes only, and the products delivered may differ from the images presented (there may be small differences in color, appearance). We also do not offer any guarantees, other than those provided by the legislation in force, regarding the information, accuracy of descriptions, content updates, products on the site, or their suitability for a particular purpose. The prices of the products include Value Added Tax (VAT) and do not include shipping costs.

The images, content, descriptions, and names are the property of SC DEMIART SRL. Reproduction, sale, downloading, modification, or taking them for commercial purposes is strictly prohibited. The site name and graphic symbols are the property of SC DEMIART SRL and cannot be used, taken, or modified without written consent from the owner (Law No. 8/1996). To report copyright infringement, you can contact us at office@demiart.ro

The prices displayed on www.demiart.ro are in RON and include VAT. Invoicing is done at the prices displayed at the time of placing the order, except for any errors or changes in VAT. For international orders, after placing the order, we will send you the shipping cost and, upon mutual agreement, we will send the package to the destination country.

The delivery is made within 24-48 working hours by fast courier. Before completing the order, please choose the desired delivery method, and the shipping fee will be automatically added to your order (Currently, only fast courier delivery is available). If you opt for preferential hours or days, please mention them in the comments section before completing the order. Compliance with additional requirements will be based on the availability and schedule of the courier services. Product delivery is subject to stock availability. If we do not have the desired product in stock, we reserve the right not to fulfill or delay the order. In case of suspicions regarding the pick-up of parcels, for various reasons, we reserve the right to ship the order only with advance payment. The courier fee is: Order value Courier Orders up to 800 Ron 35.00 Ron Orders over 800 Ron Free FAN Courier The list of GLS network can be found at https://gls-group.eu/RO/ro/urmarire-colet ; It is necessary to understand a few concepts regarding the transport policy of our partners, with examples of possible situations: For orders placed from MONDAY to THURSDAY before 2:00 PM, they will be processed and shipped the same day (subject to stock availability), and the client will receive them within 24-48 hours at the requested address, anywhere in ROMANIA. If the order is placed on FRIDAY before 2:00 PM, it will be processed the same day, and the products will reach the client on Monday or Tuesday. If the order is placed on the WEEKEND (Friday after 2:00 PM), it will be processed on MONDAY, and the products will reach the client on TUESDAY. In case the delivered parcel is not picked up, we reserve the right to send another parcel, only with advance payment.

The payment methods through which you can pay for our products are: Cash on Delivery – you pay the courier when you receive the parcel. You can also pay for your purchases by card (online payment) through Stripe. When you place your order you are taken to Stripe’s secure payment page, where you enter your card details; they never reach us and are not stored by Demiart.

The consumer has the right to unilaterally cancel the distance contract, without penalties and without invoking any reason, within 14 calendar days from the receipt of the product or, in the case of services, from the conclusion of the contract. The only costs that may be borne by the consumer are the direct return costs of the products, according to O.U.G. 34/2014, for individuals who purchase products from websites, using distance communication techniques, applying the definitions in O.U.G. 34/2014. Please notify us when you wish to make a return, and the returned product must reach the headquarters of Demiart SRL within a maximum of 14 calendar days from the receipt of the parcel. Also, please inform us whether you would like to have the products replaced or refunded. Please note that the products will be replaced subject to stock availability. Returned products will only be accepted if they contain the intact label, and the products do not show signs of use for purposes other than their intended purpose. After receiving and checking the returned products, we will send you the product replacement. A new shipping fee will be charged for re-shipping via courier. If you wish to return the money, it will be refunded by bank card within 7 days, in accordance with Emergency Ordinance 34/2014 regarding the legal regime of distance contracts, by bank transfer to the customer's account. We will refund the full value of the product and shipping costs, except for any additional costs caused by choosing a delivery method other than the cheapest standard delivery option offered by us. Any benefits obtained from the order will be automatically canceled if, after the return, the conditions for granting them are no longer met. Additionally, the re-shipping costs will be borne by the customer.

According to O.G. 34/2014 art. 16 “Unique Customizations” reserves the right not to accept the return of products that: In the case of a unique order, designed according to the customer's requirements regarding shape and thickness, agreed upon by mutual consent through a contract, the return will not be accepted due to their nature. Products that can degrade or deteriorate quickly, such as fragile items. Products made according to the specifications presented by the consumer or clearly customized. “Special Orders” cannot be returned.

The warranty becomes void in the following situations: - The products are damaged due to improper, abusive use or poor maintenance. - If a product is used for purposes other than its intended use and is brought in for warranty repair, its condition will be examined, the cause of failure identified, and a response will be provided. - If unauthorized interventions have been made on the product. - The product shows damage caused by weather conditions, fire, or accidental electrical surges. - The warranty does not cover products damaged by impact. If it is proven that the issue is not due to manufacturing or material defects, you will be informed about the repair costs. - The customer will bear the costs of any unfounded warranty claims.

ANPC Order No. 433/2009 on consumer information measures: As it is your right to express your opinion regarding the goods and services we sell, you have the option to call Consumer Protection at TEL INFO – CONSUMER: 0800 080 999, a free call hotline. You can also submit complaints regarding our services and products online at www.demiart.ro, by mail at: 547565 - Sântana de Mureș, str. Viilor, nr. 454, by phone at 0744-500754, or via email at office@demiart.ro. Institution working hours: Monday – Thursday: 08:00 – 16:30 / Friday: 08:00 – 16:00.

Personal Data: On December 28, 2015, Decision No. 200/2015 came into force regarding the establishment of cases of personal data processing for which notification is not required, as well as for the modification and repeal of certain decisions, issued by the President of the National Authority for the Supervision of Personal Data Processing and published in the Official Gazette No. 969 of December 28, 2015. This decision was issued based on the provisions of Article 22 paragraph (9) of Law No. 677/2001 on the protection of individuals regarding the processing of personal data and the free movement of such data, with subsequent amendments and completions, according to which the supervisory authority may also establish cases where notification is not required. Considering the need to ensure effective protection of the rights of individuals whose personal data is subject to processing, especially in the case of certain processing operations that pose risks to the rights and freedoms of natural persons, through this regulation, the supervisory authority has established the situations in which the obligation of notification remains with the operators, based on the nature of the processed data, the purpose of the processing, the categories of data subjects, or the mechanisms used for data processing.