Data protection

Demiart Ltd.Demiart Ltd., referred to hereinafter, as the author, owner, and administrator of the website www.demiart.ro, respects the privacy and security of the information provided by you when using this website, including personal data, for which purpose it has created and applies this Privacy Policy.

Accessing/visiting this website by you is subject to the terms and conditions of use and the privacy policy, implying your explicit acceptance of these and represents the entire understanding (contract) between the parties.

Demiart reserves the right to change and update the content of the website www.demiart.ro at any time, as well as this Privacy Policy and the Terms and Conditions of Use, without any prior notice.

Therefore, we ask you to periodically visit this section to check the Terms and Conditions you have agreed to comply with.

The presented Terms and Conditions are valid and apply to the Demiart website.

Collection of personal data

In advance, we would like to inform you that the operator responsible for collecting personal data is Demiart Ltd., located in Santana de Mures commune, Viilor street, no. 454, Mureș county. For any questions regarding the Privacy Policy or information about personal data processed by Demiart Ltd. that directly concerns you, please contact us either at the postal address mentioned above or at the following e-mail address: office@demiart.ro

Because we want to be transparent about how we use your personal data, we will present the implications of how we use it, the legal basis for processing your data, and the time period during which these data will be processed.

We collect personal data for the following purposes: To manage your usage as a User of the platform, if you choose to create an account on our platform. The processing of this data is necessary because, otherwise, we will not be able to manage your registration. This data will be processed for as long as you have User status. The user account can be canceled (deactivated) at any time.

For the execution of the sales contract for products you have purchased through our platform. Specifically, for the following operations: managing payments for the purchased products, preventing and detecting cases of unauthorized use of the platform, managing possible exchanges or returns, billing purposes, and providing you with invoices related to the purchases you have made. The processing of this data is necessary for the execution of the sales contract. We believe that we have a legitimate interest in conducting the necessary checks to detect and prevent potential fraud or fraudulent use of the platform when you make a purchase or a return. These data will be processed for the necessary period to manage the purchasing of products, including any returns, claims, or complaints related to the product purchase.

For the functionality of Customer Service, in which we will only process the data strictly necessary to resolve your request. We believe that there is a legitimate interest in responding to the inquiries or requests you address to us, which is why the processing of your personal data strictly necessary for fulfilling this purpose is justified. When you contact us regarding incidents related to your order, the processing of personal data is necessary for the execution of the sales contract. In case you contact us for a potential complaint regarding our products, the processing of your data is necessary for fulfilling our legal obligations. We will process personal data for as long as it is necessary to fulfill your request.

For marketing purposes, specifically: To ensure that our website is relevant to your needs; If you subscribe to our Newsletter, to send you personalized information about our products and services through various channels (e.g., email or SMS); To display advertisements on the Internet, which you may see on various websites or on social media. The ads you see will be random, or in other cases, they may be related to your preferences, browsing history, or purchase history; For conducting promotional actions, such as running contests or sending the saved items list to the email address you provide; To help us create and publish the most relevant content for you. With your consent – for example, when you agree to allow personalized information when setting up your mobile device to enable personalized ads or when you accept the terms and conditions to participate in a promotional action, we are legally authorized to process your personal data. Furthermore, to provide you with personalized information that helps you have a better user experience and access information according to your preferences, we believe that we have a legitimate interest in creating a profile based on the information we have about you.

To fulfill the above-mentioned purposes, we may grant third parties who support us in delivering our services access to your personal data, specifically:

• courier services;
• financial institutions;
• authorities specializing in fraud detection and prevention;
• customer service providers;
• marketing and advertising service providers and collaborators.

We collect and process statistical data about which pages you visit within the Sites, including the IP address from which the Site is accessed.

In various sections of the Site, there are links for you to contact us via electronic message. Your email address is used to respond to you, and your message is retained for future reference if you decide to contact us again.

Demiart may disclose personal data to third parties if required by law or in good faith situations where such actions are necessary to:

• (a) comply with legal requirements;
• (b) protect and defend Demiart's property rights and its website;
• (c) act in emergency circumstances to protect the personal safety of employees, users of products or services, or public figures.

When we are required or allowed to provide personal data, only the necessary data will be disclosed to fulfill the request.